Genesys Cloud CX Outbound Practice Exam 2025 - Free Outbound Practice Questions and Study Guide

Question: 1 / 400

What is the Tz database primarily used for?

Contact management

Information about time zones

The Tz database, also known as the IANA Time Zone Database, is primarily utilized to provide accurate and up-to-date information about time zones across the globe. It contains details on the various time zones, including their offsets from Coordinated Universal Time (UTC), daylight saving time rules, and historical changes in time zone definitions. This information is crucial for applications that require accurate time management and scheduling across different regions, ensuring that timestamps and events are correctly aligned with local times. The correct answer emphasizes the importance of understanding the complexities of time zones in global applications, such as those within the Genesys Cloud CX ecosystem, where timing can significantly affect operations and customer interactions.

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Dialing modes configuration

Handling DNC lists

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